30 years

Internet Privacy & Cookies Policy

Internet Privacy & Cookies Policy

This is the internet privacy policy for www.yardmasterstore.com (the Website)

This website is the property of Yardmaster International. At Yardmaster International, we are committed to maintaining the confidence and trust of our website visitors, our newsletter subscribers and our customers. We do not sell or trade email lists or data with other companies or businesses for marketing purposes. . We take the privacy of all visitors to this Website very seriously and therefore set out in this privacy and cookies policy our position regarding when, how and why we collect your personal information.

This policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via this website, phone, chat or via email.

Certain businesses are required under the data protection act to have a data controller. For the purpose of the Data Protection Act our data controller can be contacted via email at [email protected], Subject Data Controller.

1.         Information we collect

In operating our Website we may collect and process the following data about you:

1.1       Details of your visits to our Website and the resources that you access including, but not limited to, traffic data, location data, weblog statistics and other communication data.

1.2       Information that you provide by filling in forms on our Website, such as when you register to receive information such as a newsletter or contact us via the contact us page.

1.3       Information provided to us when you communicate with us for any reason.

2.         Use of cookies

On occasion, we may gather information about your computer for our services, and to provide statistical information regarding the use of our Website to our advertisers.

Such information will not identify you personally, it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. It is used by us to analyse how visitors interact with the Website so that we can continue to develop and improve this Website.

We may gather information about your general Internet use by using a cookie file that is downloaded to your computer. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular areas of our Website.

Any advertising featured on this Website may also incorporate cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our Website.

For more information on cookies you can read the guidance at All About Cookies

COOKIE CHART

Cookie

Purpose

First or Third Party

Third Party Policy

PHPSESSID

This cookie is essential for the identification of a user on the Yardmaster website. This cookie is deleted when you close your browser.

1st

 

Magento eCommerce Cookies

These cookies are set by our Magento cart to provide a smooth checkout and purchasing experience.

1st

 

MailChimp

We use MailChimp to manage all subscriptions to our mailing lists and to manage emails sent to subscribers of those lists.

3rd

https://mailchimp.com/legal/cookies/

Google Analytics

These cookies collect information about how visitors use our site. We use the information to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and the pages they visited.

3rd

https://policies.google.com/technologies/types

Google Adwords

This cookie is used to track conversions from ads in the Google search and on the Google Display network, as well as retargeting. The retargeting is anonymous targeting of ads across the Google display network.

3rd

https://policies.google.com/technologies/types

Microsoft Bing Ads

Microsoft Bing paid advertising and shopping network.

3rd

https://privacy.microsoft.com/en-gb/privacystatement

ClickDesk

This cookie maintains user sessions for Live Chat and for collecting usage information.

3rd

https://www.clickdesk.com/tos

Hotjar

Hotjar is an analytics and feedback tool that we use to understand how our website is used. Its cookies help us track behaviour across pages and to control visitor polls. The cookies carry no personally identifiable information.

3rd

https://www.hotjar.com/legal/policies/cookie-information


3.         Use of your information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

3.1       To process any order that you place on our website and arrange for its delivery

3.2       To maintain any registered accounts you have with us.

3.3       To notify you about any changes to our Website, such as improvements or service/product changes, that may affect our service.

3.4       To make our website to you with informative content tailored to your needs including serving you with any pop up messages and discount codes.

3.5       If you have purchased a product from us we may contact you from time to time, by SMS, e-mail or telephone regarding our latest promotional offers, products and services that we think you may be interested in.

3.6       To get in touch regarding customer satisfaction surveys and market research.

3.7       We also use personal details to contact you regarding our services and products and if we need to verify your identity

3.8       For research, analysis, testing, monitoring, risk management and administration purposes.

3.9       For crime or fraud prevention purposes.

4.         Storing your personal data

4.1       We may transfer data that we collect from you to locations outside of the European Economic area for processing and storing. In addition, it may be processed by staff operating outside the European Economic area who work for us or for one of our suppliers. For example, such staff may be engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this privacy policy.

4.2       Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into via our site will be encrypted to ensure its safety.

4.3       The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and the transmission of such data is entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain areas of our site, you are responsible for keeping this password confidential.

5.         Disclosing your information - Information We'll Share

5.1       Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries.

5.2       We may also disclose your personal information to third parties:

5.2.1    Where we sell any or all of our business and/or our assets to a third party.

5.2.2    Where we are legally required to disclose your information.

5.2.3    To assist fraud protection and minimise credit risk.

We'll never sell your information. We'll always comply with the Data Protection Act and all other relevant legislation. We use third party payment service providers which are integrated into our website.

When you Subscribe to our Newsletter

If you sign up to our newsletter, we will ask for some key personal information. We use that information for a few reasons: to send you the newsletter by email, to address you by name and to check every now and then that you’re satisfied. We do not rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please use the link to MailChimp’s privacy policy in the Cookie Chart.

You can unsubscribe from general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing Yardmaster at [email protected] You can request we then remove your information from our system.

When you Become a Customer

When you purchase a product from us or win a product in a competition, we will ask for your name, address, email and contact number. This is so we can make sure the products are delivered to you efficiently. We will need to share this information with our delivery companies.

If you require the name of the delivery companies so you can check their individual privacy policy, please email [email protected] and we will happily provide you with the details.

We will also collect your payment information. Our primary payment processing partner is Sage Pay, who are integrated directly to all of the major UK card acquiring institutions. Yardmaster also accepts PayPal as an alternative payment gateway. Users are subject to the terms of use, privacy policies and legal requirements of each payment gateway.

https://www.sagepay.co.uk/policies/privacy-policy

https://www.paypal.com/en/webapps/mpp/ua/privacy-full

Creating An Account with Yardmaster International

Creating an account with Yardmaster International gives you the ability to check out more quickly by allowing us to remember your delivery address and payment information, so you don't have to re-enter those details every time. You can save a number of addresses and payment options, along with your contact telephone numbers.

We do our part in protecting your account by strongly hashing your password using modern ciphers and cryptographic patterns. Our staff have no way of accessing your password.

In addition, your card details will never be sent, or stored on our platforms. Instead, your details are managed and protected by a dedicated E-commerce credit card payment management company.

It's important that you also take responsibility for protecting your account information. Make sure your password is suitably complex, don't share it with others, and try not to use the same one for lots of online accounts. Never send your password by email – we'll never ask you to do so. We won't ask you for your password information over the phone; but we can advise you on how to reset it.

It's a good idea to reset online passwords occasionally, and you can do so through the My Account area. If you think anyone has accessed your account information without your approval, contact us to let us know.

When we'll contact you

We may contact you shortly after your purchase to discuss your delivery and make sure that it all goes smoothly for you. We may also offer you other services which relate to the products that you have purchased.

We like to be able to keep you up to date with news, offers and promotions, but you can opt out of receiving email from us at any time. To do this, click on the “unsubscribe” link on the bottom of any of our emails, or contact our contact centre. It may take a couple of days for all of our systems to update, so bear with us whilst we process your request. Please note, if you submit information but there is an error or delay in processing, we may use the details you've submitted to contact you to complete your order.

When you contact us

If you get in touch by email, contact form or live chat to ask a question about your order or our services, we'll keep a record of your emails and our responses. This helps us to resolve any problems, and to answer your query quickly and easily if you need to get in touch again. It also helps us to check our advisors have all the training they need to give you the best possible help. Your telephone calls to Yardmaster International may also be recorded for training and regulatory purposes.

6.         Transfers To Third Countries

Yardmaster International may transfer your personal data outside of the European Economic Area. This will only be as a result of our service providers being based outside of this area. We will always ensure that such providers are in a country that has been assessed to provide adequate protection to personal data by the European Commission, or if the service provider signs a contract with us which contains the relevant protections for you.

7.         Access to information

The Data Protection Act gives you the right to access or delete the information that we hold about you. Should you wish to receive details that we hold about you or delete your details. To request this, please email [email protected]

Please note - if you need to redeem a guarantee or request a refund after making this request, you must be able to provide your order number and details of the products purchased.

The accuracy of your information is important to us. If you would like to change your details at any point, please log into your account and update the relevant area. You are always entitled to request which of your personal details we hold. Please email Yardmaster at [email protected] with your request. We reserve the right to charge an administrative fee for further copies of the same information, particularly if it is repetitive.

We regularly review this privacy policy. It was last updated on 24 May 2018.

8.         Contacting us

We welcome any queries, comments or requests you may have regarding this policy please do not hesitate to contact us at [email protected]

If you would prefer to write to us then our contact address is

 

Yardmaster International,

Cahore Road,

Draperstown,

Magherafelt,

BT45 7AP,

United Kingdom

 

For terms and conditions, please click here or visit https://www.yardmasterstore.com/terms-and-conditions